Your questions.
Our answers.

Prepare the route, date, times, number of passengers and luggage in Plan my journey. The team confirms the price and availability in writing.

Call +33 7 49 21 64 39 with the location, time and passenger numbers. Availability must be checked. No fixed confirmation time is promised: only our written response confirms the assignment.

Yes. The form distinguishes the traveller's contact details from the organiser's. For a company invoice, enter the company name and billing address.

To cancel, notify the team: charges depend on the time before pickup. Any change of date, route or duration must be reconfirmed and may change the price. Read the cancellation conditions.

Every change must be confirmed with the team, subject to availability. Read the conditions on the Prices page.

We monitor the flight provided and adjust the welcome to its updated time. If you change flight, airport or programme, contact the coordinator to have the welcome confirmed. Read the conditions on the Prices page.

Call the driver on the number provided. If you cannot reach them, contact Blue Prestige on +33 7 49 21 64 39.

Yes. Paris–Le Bourget transfers appear in the tariff schedule. Station pickups are arranged with the train, time and meeting point. Read the conditions on the Prices page.

Yes, after reviewing the route and availability. Journeys outside fixed-price routes are quoted using the kilometre schedule or a specific proposal. Any tolls, parking and assignment expenses are specified before confirmation.

Business and Prestige Sedans accommodate up to 3 passengers and 2 bags. The Van accommodates up to 7 passengers and 7 bags. Specify traveller numbers and the number and volume of your bags in your enquiry: we confirm the suitable category.

Specify the number and dimensions of oversized bags in the instructions. We confirm a suitable vehicle before the assignment.

Yes, a child seat is provided on request. Mention it when booking and specify the child's age so their pickup can be prepared.

Specify your preferred language in your enquiry instructions. Availability of a driver speaking that language must be confirmed before the assignment.

Photos illustrate each category. The stated model or an equivalent vehicle is offered according to availability. The model and capacities are confirmed for your journey.

Payment is by bank transfer or Qonto payment link after you agree to the price and booking terms. Advance-payment or business-account arrangements are specified before booking. You have nothing to pay to prepare an enquiry on this website.

Cancellation is free at least 24 hours before pickup. From twelve hours inclusive to less than 24 hours, the charge is 50%; less than twelve hours before, it is 100%, subject to applicable exceptions and rights. Read the full cancellation conditions.

Monthly consolidation is agreed before the first order. Specify the entities to invoice and references to include. A single monthly invoice is not an automatic arrangement.

The proposal specifies bank transfer or a Qonto link, advance payment for the first assignment and, for accepted accounts, payment within 30 days of the invoice unless a lawful specific agreement applies. Business provisions appear in the booking terms.

Yes, with a programme specifying each group's arrivals, destinations and luggage. Vehicle numbers and categories are confirmed according to availability. Share your programme with the team.

Criteria cover airport or station welcomes, driving, vehicle upkeep, reliable communication and professional documents. Read the selection criteria.