Every journey is prepared.
Every assignment is followed.

Understand the journeys, times, travellers and constraints of your programme.

You specify the locations, times, passengers, luggage and any particular needs. The coordinator distinguishes an airport or station transfer, a journey between two addresses, chauffeur hire or an event programme. They gather the information needed to confirm availability, price and terms in writing. An enquiry alone does not confirm a booking.

Organise drivers, vehicles, meeting points and instructions.

The driver and vehicle are assigned to the journey. The coordinator prepares meeting points, stops and instructions. For several travellers or vehicles, they centralise contacts and the programme. The driver's name, phone number and meeting point are sent before pickup.

Deliver the journeys and coordinate adjustments during the assignment.

The driver carries out the planned journeys and stays in touch with the coordinator. The coordinator follows the arrival information provided, the programme's stages and reported changes. The organiser is informed of pickup, arrival and unforeseen issues. If a pickup is at risk, the coordinator looks for a replacement solution and confirms its availability.

Review how the assignment went, compliance with instructions and useful improvements.

After the journey or programme, the coordinator checks punctuality, the welcome and compliance with instructions. Feedback from the traveller and organiser helps identify what worked well and areas for improvement. A written report is sent after the assignment.

With your consent, use your preferences and feedback to prepare what comes next.

With your consent, your preferences, usual addresses, billing instructions and feedback help prepare future journeys. You can ask our team to update or delete them. For partner accounts, a quarterly review looks back at completed assignments.