Where to meet your chauffeur at Paris-CDG

Three details to help you find your driver

The meeting is prepared before you travel. For a Blue Prestige assignment, the commitment is: The driver's name, phone number and meeting point are sent before pickup. Save these details on your phone and keep a copy of the message accessible offline. If a relative, agency or your company arranges the journey, ask them to forward the instructions.

On leaving the arrivals area, look for the agreed name at the meeting point provided. Then check the driver's identity against the contact details received and confirm the destination before departure. If in doubt, call the number in your confirmation.

Which terminal and meeting point should you use at CDG?

Paris-Charles de Gaulle has several terminals. Simply saying ‘CDG’ is therefore not enough to arrange a meeting. Provide the number of the flight arriving in Paris, arrival date and full terminal name shown. If you have a connection, provide the final flight of the journey.

To find your way around the airport, consult the official Paris-CDG terminal maps. Then follow the specific instructions sent for your pickup. If the signs or displayed terminal differ from the message received, tell the driver before going to another area.

Where does the welcome with your name sign take place?

For a Blue Prestige personalised welcome, meet the driver at the agreed point after arrival formalities and luggage collection. They welcome you under the name specified in the instructions, then escort you to the vehicle. The meeting point and vehicle location may be different: wait until you have found the driver before looking for a car.

Specify the name to display in advance, particularly when a company makes the booking or you book for a family member. On leaving arrivals, take time to check the signs instead of heading straight towards transport. If you cannot see yours, call the driver from an easily identifiable place.

What should you do if you cannot find your driver?

If you cannot see the driver, stay near an identifiable landmark and call them. Give your terminal, level and, if possible, a visible door number or shop sign. Do not change exits without agreeing it with them: this could make the meeting harder.

If you cannot reach them, contact the mobility coordinator handling your booking. Give your name, flight and the last meeting point communicated. For a group, agree on one contact person and keep the travellers together. This avoids everyone receiving or passing on different instructions.

What if the flight, checks or luggage are delayed?

Blue Prestige monitors the arrival of the flight provided. If the airline reroutes you onto another flight, send the new number to the coordinator. After landing, also report any difficulty delaying your exit: missing luggage, prolonged formalities or a need for assistance. Flight monitoring cannot show where you are inside the terminal.

The included waiting time and any supplements are specified on the Prices and conditions page. To understand the difference between a flight delay and waiting after landing, read our guide How long does the driver wait at the airport?.

Are you booking for another traveller?

Send the passenger the driver's name, phone number and agreed location, even if you remain the main contact. Check the number on which they can be reached in France, including the international dialling code. Also specify the language needed for the meeting and any constraints that might slow their exit, so the coordinator can prepare suitable instructions.

How does the meeting fit into the APRÈS method?

Flight monitoring, meeting instructions and contact with the driver are part of the APRÈS method, which also describes the review and follow-up after the journey.

Before departure, check these three details: the flight provided, the contact to call and the meeting place. Once this information is shared, you can follow the confirmed instructions for your arrival.